Ecovacs Deebot Error Codes Complete Guide

Ecovacs Deebot robots display error codes in the Ecovacs Home app and provide voice alerts. This guide covers all common Deebot error codes including issues specific to AIVI camera models, mopping systems, and auto-empty stations. Applies to Deebot X1, X2, T20, T30, N8, N10, and other current models.

Understanding Deebot Error Alerts

Common Error Codes and Fixes

Error: Main Brush Tangled / Brush Error

Voice Alert: "Main brush tangled, please clean the main brush."

Cause: Main brush roller cannot rotate due to hair or debris.

Fix:

1. Flip Deebot upside down
2. Press the main brush cover release button or unlatch the clips
3. Remove the main brush cover and lift out the brush roller
4. Cut away all hair and string wrapped around the brush using scissors or the included cleaning tool
5. Check the brush bearing caps on both ends - ensure they're clean and spin freely
6. Inspect the brush cavity inside the robot for debris
7. Reinstall the brush roller (align the square end cap on the right side)
8. Replace the cover and press until you hear a click

Replacement schedule: Replace main brush every 6-12 months depending on use frequency.

Error: Side Brush Error

Voice Alert: "Side brush error, please check the side brush."

Cause: Side brush motor is stalled or brush is damaged.

Fix:

1. Remove the side brush by unscrewing the center screw (some models have push-to-release brushes)
2. Clean the brush mount area with a dry cloth
3. Check for hair wrapped around the motor shaft
4. Inspect side brush bristles - if bent, worn, or broken, replace the brush
5. Reinstall or replace side brush and tighten the screw
6. Spin the brush by hand to verify free rotation

Error: Wheel Suspended / Wheel Error

Voice Alert: "Wheel error, please check the wheels."

Cause: Drive wheels are obstructed or one wheel is off the ground.

Fix:

1. Place Deebot on flat, level surface
2. Flip robot over and check both drive wheels
3. Press each wheel inward and ensure it springs back
4. Remove wheels by pulling them straight out
5. Clean inside the wheel cavity and remove any hair from the wheel axle
6. Check wheel treads for excessive wear or damage
7. Reinstall wheels by pushing firmly until they click into place

Error: Cliff Sensor Error

Voice Alert: "Cliff sensor error, please clean the cliff sensor."

Cause: Cliff sensors are dirty or detecting false drop-off.

Fix:

1. Flip Deebot over and locate all cliff sensors (small round windows on the bottom, typically 6 sensors)
2. Wipe each sensor gently with a clean, dry microfiber cloth
3. Do not use water, alcohol, or cleaning solutions on sensors
4. Move robot away from dark-colored floors, reflective surfaces, or high-contrast areas
5. Test on a light-colored, non-reflective floor first
6. Ensure adequate lighting - cliff sensors use infrared and may malfunction in very dark rooms

Persistent issue: If error occurs on all floor types, sensor hardware may be faulty.

Error: Dustbin Missing / Dustbin Error

Voice Alert: "Please install the dustbin."

Cause: Dust bin is not properly seated or bin sensors are dirty.

Fix:

1. Remove the dust bin completely
2. Empty all debris from the bin
3. Clean the filter by tapping gently (or rinse if washable - check manual)
4. Wipe the metal contacts or optical sensor on the bin and inside the robot cavity
5. Ensure filter is completely dry before reinstalling (if washed)
6. Reinsert dust bin firmly until you hear a click
7. Verify the bin release button is flush with the robot body

Error: AIVI Camera Error (X1, X2, T20 models)

Voice Alert: "Camera error" or "AI detection error."

Cause: AIVI obstacle detection camera is blocked or malfunctioning.

Fix:

1. Locate the front-facing camera (usually just above the bumper)
2. Gently wipe the camera lens with a clean, soft microfiber cloth
3. Do not use abrasive materials or press hard on the lens
4. Ensure adequate room lighting - AIVI camera needs light to function
5. Restart Deebot after cleaning camera
6. Update firmware in Ecovacs Home app (camera features improve with updates)

Disable AIVI temporarily: If error persists, disable AI obstacle avoidance in app settings to continue cleaning without camera.

Error: LiDAR Error / Navigation Error

Voice Alert: "LiDAR error" or "Navigation system error."

Cause: LiDAR sensor on top of robot is dirty or blocked.

Fix:

1. Locate the LiDAR turret on top of the robot (round disc that spins)
2. Wipe the LiDAR sensor window with a dry microfiber cloth
3. Gently rotate the LiDAR turret by hand - it should spin freely with no resistance
4. Check for objects above the robot that might block the LiDAR (low furniture, hanging items)
5. Ensure the room has some light and is not pitch black
6. Delete and rebuild the map if error persists (Settings > Map Management > Delete Map)

Error: Mopping Plate Not Detected

Voice Alert: "Mopping plate not installed" or "Please install mopping plate."

Cause: Mopping plate is missing, improperly attached, or sensor is dirty.

Fix:

1. Remove the mopping plate from the robot
2. Clean the attachment points and sensor contacts on both the plate and robot
3. Ensure mopping pads are properly attached to the plate
4. Align the mopping plate with the guides and push firmly until you hear a click
5. If not using mopping, ensure the plate is fully removed (not partially attached)

Error: Water Tank Empty / Water Tank Error

Voice Alert: "Water tank empty" or "Water tank error."

Cause: Water tank is empty, not seated properly, or water flow is blocked.

Fix:

1. Remove the water tank from the robot or docking station
2. Fill tank with clean water (do not use hot water or cleaning solutions unless specified in manual)
3. Check the water outlet valve for blockages
4. Wipe the tank seating area and contacts
5. Reinstall tank firmly until it clicks into place
6. For auto-refill stations: ensure the station's water reservoir is filled

Error: Auto-Empty Station Error

Voice Alert: "Auto-empty error" or "Station error."

Cause: Auto-empty base cannot evacuate the dust bin.

Fix:

1. Ensure the auto-empty station is plugged in and powered on
2. Check the dust bag inside the station - replace if full (approximately every 30-60 days)
3. Inspect the evacuation port on the robot's dust bin for blockages
4. Clean the suction port on the station with a dry cloth
5. Verify the robot is correctly docked (aligned with charging contacts)
6. Manually trigger auto-empty in the app to test

Error: Charging Error

Voice Alert: "Charging error, please check the charging contacts."

Cause: Charging contacts are dirty or docking station has power issue.

Fix:

1. Clean the charging contacts on both the robot and docking station using a dry cloth or pencil eraser
2. Ensure the docking station is plugged in and the power adapter LED is lit
3. Manually place Deebot on the dock and verify charging indicator lights up
4. Try a different electrical outlet
5. Check that the dock is on a flat, stable surface
6. Remove and reinstall the battery (if accessible) to reset battery management

Error: Firmware Update Failed

Symptom: App shows "Update failed" or robot stops responding during update.

Fix:

1. Ensure Deebot is on the charging dock with at least 20% battery
2. Keep robot on dock throughout the entire update (can take 30-60 minutes)
3. Verify stable WiFi connection - robot must stay connected during update
4. Do not use the robot or app during firmware update
5. If update fails repeatedly, try connecting robot to a mobile hotspot and update from there
6. Force close the app and retry the update

Warning: Never power off robot during firmware update. If interrupted mid-update, contact Ecovacs support immediately.

General Troubleshooting Steps

When to Contact Ecovacs Support

Model-Specific Features

Deebot X1 / X2 Omni

Features AIVI 3D obstacle avoidance, auto-empty, auto-wash mopping, and auto-refill water. Additional errors may relate to mop washing cycle or hot air drying failures. Check station's mop cleaning tray for clogs.

Deebot T20 / T30 Omni

Features hot water mop washing and lifting mopping system. Ensure hot water tank is filled (separate from cleaning water). Mop lifting errors indicate obstruction in the lifting mechanism.

Deebot N8 / N10 Series

Entry-level models without AIVI camera. Use LiDAR navigation only. Less prone to camera errors but more susceptible to getting stuck on obstacles.

Preventing Future Errors

• Weekly maintenance: Empty dust bin, clean brushes, wipe cliff sensors and camera
• Monthly maintenance: Deep-clean all wheels, wash filters (if washable), clean LiDAR sensor
• Mopping maintenance: Wash mopping pads after every 2-3 uses, descale water tank monthly with white vinegar solution
• Clear floors: Remove cables, small objects, and pet waste before cleaning
• Replace consumables: Filters every 2-3 months, brushes every 6-12 months, mopping pads every 3-6 months

FAQ

Related Guides

• Robot Navigation & Mapping Problems
• Robot Vacuum Not Charging
• Why Does My Robot Vacuum Keep Getting Stuck?
• Robot Vacuum Maintenance 101

← Back to All Troubleshooting Guides